Away puts its money where its mouth is by offering a 100-day trial period in which you can test the luggage to your heart’s (and your Instagram’s) content. And during the trial period, you can really put your new sexy suitcase (yes, we’re saying it’s sexy) to the test, as the company promises a “no questions asked” policy. For warranty service, submit a claim to our Customer Service Department through our website at www. When I was travelling to Calgary, I ended up having to cram a lot of clothing into the suitcase and it ended up being a lot heavier than usual. Still, a decade of coverage? LUGGAGE REPAIR POLICY. If for some hard-to-fathom reason you don’t like it, you can return within the time frame (in any condition) and you’re guaranteed a full refund. I was really impressed by how quickly they replied, and how helpful they were – I didn’t feel like i was talking to a bot and getting automated messages. Even worse, was that I was about to go on vacation to Portugal in a few days!I tried to find out from Away’s website what to do if I needed my luggage to be looked after. Items purchased through links may earn us a commission. All DELSEY luggage benefits from a warranty of two, three, five or ten years starting from the date of its purchase, excluding electrical and electronic components. All products have been hand-picked by our writers and editors. If you purchased your bag from Bags to Go and have an issue that you'd like assessed under warranty, we'd be happy to help out! So in the spirit of Another favorite on Insta, Andiamo offers a 100-day trial period that culminates in a full refund, should you be dissatisfied. The best luggage out there isn't necessarily from the most expensive brands, but from ones that offer high-quality suitcases covered by excellent warranties. Right away they reassured me that they would provide the FedEx label (attached in the email) and that I could wait until the new luggage arrived so that I could recycle the same box.Away luggage more than lives up to it’s Lifetime Warranty and makes the entire process as smooth as possible for its customers. They were very sympathetic, and were eager to help – I was worried that they would try to find reasons not to honor their policy.“Don’t worry, we’ve got you covered! calpaktravel.com. It reaffirms my original purchase and my trust in the company. Away’s Lifetime Warranty Review: Find out if Away lives up to its warranty claims and what the replacement process is like in Canada Posted on October 31, 2019 March 1, 2020 by admin When I was originally deciding on which luggage to buy , warranty was something that was important to me. We want to make sure you have the perfect I received the new replacement less than one week after I submitted the details above.

Unfortunately, their website has a lot of information outlining I sent an email to Away’s help email outlining what had happened and asked what could be done (I attached photos, so I’m not sure if they would have requested any). Other Travelpro® Limited Warranties including: Travelpro Limited Lifetime Warranty and 10 Year Limited Warranty. Explore the best of the world. Our warranty does not cover cosmetic wear or cleaning, damage of contents, or the replacement of lost or stolen bags and/ or its contents. If your luggage is damaged by carriers you must claim with the carrier concerned immediately.View all product covered with our 10 Year Executive Class Warranty Heys 5 Year Prestige Class Warranty You're covered for 5 years by the Heys Prestige Class Warranty from your luggage's original purchase date to its original owner to be free from defects related to workmanship. I’m hoping I don’t have to buy any new luggages in the near future but would highly recommend that others do. Items purchased through links may earn us a commission. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. This kind of damage falls under our warranty.

After the 100-day period, Andiamo’s warranty is good, though not quite on Away’s level. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period. Information on what warranty covers as well as how you can claim can be found under the Warranty Information dropdown below. Access insider tips and hotel recommendations from our travel tastemakersIf you’ve torn through more than one suitcase in the last couple of years—well, you’re doing it all wrong. Away will even cover shipping costs. This entire process has been smooth and really impressive and is a testament to the effort that Away has made towards creating an overall positive Customer ExperienceOne of my concerns was that I would have to mail in the luggage at my own expense. © 2009 - 2020 Jetsetter ™ All rights reserved. When I dropped the luggage back onto the ground I heard it slam, and immediately after, I noticed that something had fallen off – the zipper. In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. If you purchased your item through one of our retail partners, we offer a 3 year limited warranty on all backpacks, watches, travel accessories, belts, and wallets and a 5 year limited warranty on all luggage and travel bags. If you purchased your SWISSGEAR item on www.swissgear.com, we offer a 10 year extended warranty on all items.

Not too shabby.Though it doesn’t carry traditional suitcases, outdoor-clothing purveyor Away Luggage Vs. Arlo Skye: Which Aluminum Suitcase Should You Get? The brand will cover messed-up wheels, handles, or other parts, but only for 10 years—not a lifetime. (And by doing it all wrong, we mean wasting big money.)

Warranty requests are handled online only, requiring proof of purchase and a servicing fee as follows: backpacks, totes, duffels – $9.95; rolling backpacks, rolling duffels – $14.95; luggage – … If your bag is damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.


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