Terrible customer service - promise things on the phone which don't happen as soon as you hang up. fantastic service, I bought 7 discovery cove tickets for our trip in October and Aer lingus cancelled our flights. We are sorry that the different policies for the two separate locations have caused confusion and frustration.

I think the response received above was Attraction Tickets Direct's policy, not necessarily the answer you would get if you purchased directly from each theme park's official site. Thank you for the fantastic rating and lovely feedback comments. They are due to travel end of September, so plenty of time to sort out.He's saved hard to pay for these and now he can't use them. Only the latest review will count in the company's TrustScore And when you ask the company they say it is out of their hands. I am surprised to see so many negative reviews. We are currently assessing the review in accordance with our You will have no issues entering the park with the tickets and the reservation that our team kindly made for you direct with Alton Towers.

Thank you for taking the time to leave your comments. Which thanks for the advice. Many Theme Parks have now extended the validity dates for their tickets throughout 2021 so perhaps there may still be an opportunity to use your tickets . I have now had to contact the Omnibus service. Keep dishing out that kind of advice and there will be no company to pay your wages.

© 2020 Trustpilot, Inc. All rights reserved. We have had a high volume of requests and amendments coming in due to the on-going pandemic, but I can assure you our team is working around the clock to get to everyone. Absolutely disgusting that you can do to this We are very sorry to hear that you are unhappy with the services that you received from us and I can certainly understand your frustration at not being able to get a full refund on your purchase. When you make a booking for Disneyland Paris you are bound by their terms and conditions and regrettably they are not issuing refunds for the tickets. 35 talking about this. I can only assume these unhappy experiences were driven by t&cs outside of their control. They are faultless! I had to call to unfortunately ask about returning my tickets as my holiday had been cancelled, Kristine was really pleasant to talk to was very helpful and informative gave me great advice and overall she was an excellent representation of the company 5/5 Star Service!

Very poor service. :D Still awaiting options from my affected trip to one of the parks. This was a different policy from the one in place for Disney in Orlando whereby we have been able to provide 80% refunds. They are only offering an 80% refund on Universal Orlando tickets. Hello SP, thanks for taking the time to leave your comments. Euro Disney was closed due to Covid.

Very poor service.

Just been doing some research and appears that ATD Travel Services Limited has changed its trading name from American Attractions to Attraction Tickets. © 2020 Trustpilot, Inc. All rights reserved. See business transparency I have just read other reviews to which a customer was told they could have 80% refund.

20% cancellation fee on tickets due to COVID = nearly £300 for our family and same generic excuse of unrecoverable costs is quoted without review of our situation.

Thank you for taking the time to leave your comments. This is unfair mixed messages. Terrible customer service - promise things on the phone which don't happen as soon as you hang up. I have just read other reviews to which a customer was told they could have 80% refund. I'm travelling from Dublin to Orlando Apr 2013 for 2 weeks. Been waiting since March 2020 for a solution to a problem which is not yet resolved. I do not know what tickets you have however the vast majority of tickets that we sell are open dated and in most cases have have their validity extended to 2021 to allow customers to reschedule where possible. I can only assume these unhappy experiences were driven by t&cs outside of their control.

Any refund amount / replacement tickets is at the parks discretion and is out of our control. Thank you for taking the time to leave your feedback. We really appreciate your custom and hope we can be of assistance again in the near future. Our contact number is 0203904 4988. When it comes to refunds utterly useless! This is unfair mixed messages. You will have no issues entering the park with the tickets and the reservation that our team kindly made for you direct with Alton Towers.


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